FAQ
About Floral Drop
What is Floral Drop?
It is a brand that creates signature botanical pieces (all rights reserved) with preserved flowers in glass bottles, inspired by emotional seasons (spring, summer, autumn, winter). Each piece is designed as a decorative object for visual well-being that accompanies stages of change, pause, or personal reflection.
Are the flowers real?
Yes. Each Floral Drop is made with real flowers that have undergone a preservation process to maintain their beauty, shape, and color for an extended period.
Where are Floral Drop pieces made?
Our botanical compositions
are handcrafted in the United States by Ecuadorian artisans using preserved flowers and
carefully selected natural materials.
Are all Floral Drop pieces exactly the same?
No, and that's part of what
makes each piece special. When working with real flowers and botanical
materials, it's normal to find small variations in color, size, shape, or
placement. Everything is handmade, so each composition is made individually, meaning no two Floral Drops are exactly alike.
How long do the flowers last?
The estimated duration is 2 to 5 years, depending on care, light exposure, temperature, and humidity. This is an estimate that depends on the customer's care, not an exact guarantee.
What care or conditions should I keep in mind for my Floral Drop?
The product is zero-maintenance; these are simply tips we recommend to help preserve it and extend its lifespan. 🌿
- Keep indoors and in a dry environment.
- Avoid direct sunlight.
- Do not water or open the bottle.
- Avoid spaces with high humidity.
- Clean only the outside with a dry cloth.
By following these recommendations, you will be able to enjoy the product for much longer. 😊
Payments
Can I pay with a credit or debit card?
Yes. You can use the payment methods available during the checkout process in our store. The available options will be displayed before completing your purchase.
Can I use an Amazon gift card?
No, orders placed in our store must be paid for using the payment methods available at our checkout.
Do you accept PayPal?
Available payment methods will be shown directly at checkout.
Order preparation and shipping
How are Floral Drop orders shipped?
We work with Amazon
Multi-Channel Fulfillment (MCF) to manage the fulfillment of our
online orders within the United States. This means that when you make a
purchase directly from Floral Drop, we use Amazon's logistics infrastructure
to assist with the preparation, packaging, shipping, and tracking of your
order. You continue to purchase directly from Floral Drop; Amazon MCF acts
as our logistics partner to provide you with a reliable and traceable
delivery experience.
Where can I track my order?
When your order has shipped,
you will receive the corresponding tracking information. The tracking
system may vary depending on the carrier delivering your package,
but you will be able to follow your order's journey using the tracking
information provided.
How do I know if my order has been shipped?
You will receive a shipping
confirmation along with tracking information once your order has been
dispatched. From that point on, you will be able to check the delivery progress.
Do you ship throughout the United States?
Yes, we sell to all states exclusively in the United States
What happens if I entered an incorrect address for my shipment?
Contact us immediately.
We will do our best to help you before the fulfillment process begins, but we cannot guarantee modifications once the order is already in preparation. The customer is responsible for providing a complete and correct address during checkout.
Do you ship outside the United States?
Currently, we only ship within the United States, to any state. If you are writing to us from another country, please let us know where you are contacting us from. 😊 Perhaps in the future we can consider offering international shipping to that destination.
Do the products come with a warranty?
Floral Drop does not offer additional guarantees other than those expressly indicated in the product description or in our Returns and Refunds Policy, except for those mandatorily required by applicable law.
If your order arrives damaged during transit, you must report it within 48 hours of delivery, attaching photographs of the complete product, the damage, the outer and inner packaging, and the protective materials.
If you receive a product that is defective, incorrect, or substantially different from what was ordered, please contact us before returning it; we may request photographs or other information to assess the case.
Depending on each case, we may offer a replacement, refund, or another suitable solution. This does not cover damage caused by improper use, negligence, carelessness, accidents, product modifications, or failure to follow the use and care instructions provided on the product page; the customer is responsible for following these recommendations.
We reserve the right to request additional information or evidence to evaluate any claim and to determine the appropriate solution according to the circumstances of the case and applicable policies. These conditions do not limit applicable consumer rights under current legislation.
Returns and refunds
Can I return the product?
Return eligibility depends on the product's condition and our current Return and Refund Policy. Please review our full policy before initiating a return. Because Floral Drop contains real preserved botanicals and glass, do not send any product back without first following the return instructions provided by our team.
What is our return policy?
We accept returns within 30 days of delivery, provided the bottle remains sealed, unopened, with the cork intact, and without signs of use or tampering.
All returns are inspected before a refund is issued. If the product has been opened, tampered with, used, or arrives damaged due to inadequate packaging, the return may be rejected.
Who pays for return shipping?
Shipping costs for a return are at the customer's expense when the return is due to a change of mind or the product is no longer wanted.
If the product arrives damaged, defective, or is incorrect, we will cover the corresponding costs.
If a return is rejected because the product was opened, tampered with, used, or returned damaged, no refund will be issued and any subsequent shipment of the product to the customer will be at the customer's expense.
What happens if my order arrives broken or damaged?
You must notify us of any damage within 48 hours of delivery, by sending photographs of the product and packaging.
Claims made after this period may not be accepted. Once the issue has been reviewed, we will determine if a replacement or refund is appropriate.
What is the delivery time for my order?
Delivery times will depend on the shipping option you choose. If you select the Prime option, orders usually arrive in 1–2 days, while with standard shipping, the estimated timeframe is 3–5 business days.
Please note that these timeframes are approximate and may vary slightly depending on your location. However, don't worry: you will be able to **confirm the estimated delivery date at checkout before completing your purchase**.
Gifts & Occasions
Is it a good gift?
Yes, Floral Drop is specifically designed as a symbolic and emotional gift, rather than a generic decorative floral product.
It is not a generic "birthday" or traditional "Valentine's Day" gift; its strength lies in more introspective and personal occasions, where the emotional message is as important as the object itself.
What occasions is it ideal for?
If you're unsure which season/design suits the person (or yourself), Floral Drop offers a quiz called "Discover Your Season"; you can access it by clicking on the link: Link to QUIZ
Or on our website's homepage, this helps identify which piece you connect with best before purchasing it.
And if you still have doubts, write to us, and our team will be happy to advise you free of charge to make your experience as satisfactory as possible. floraldrop.deco@gmail.com
Can I send it directly to someone else as a gift?
Yes. When placing your order, you can enter the delivery address of the person who will receive the gift. Make sure to correctly enter the shipping information before completing your purchase.